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Modernising Government Agencies: Delivering Frictionless User Experiences- FSTGov VIC Digital Discussion

About this event

This panel discussion will explore how agencies are improving employee engagement, customer experiences, and reducing friction for their frontlines. We will also discuss the importance of:

  • Simplifying user experiences whilst maintaining security
  • Reducing friction with identity and access management across disparate work environments
  • Modernising and safely transitioning to efficient, centralised and integrated cloud platforms
  • Keeping a safe and seamlessly connected secure workforce

Moderator: Paul Cooper, Former A/Director, Digital Health, Department of Health and Human Services

Umit Tacay, CISO & Director- Architecture, Security, Governance, Department of Environment, Land, Water and Planning

David English, Director Business Engagement and Former A/CIO, Department of Transport

Leigh Doddy, Principal Sales Engineer, Okta

Hosted by

  • Guest speaker
    Umit Tacay Umit Tacay, CISO & Director- Architecture, Security, Governance @ Department of Environment, Land, Water and Planning

  • Guest speaker
    David English Director Business Engagement & Former A/CIO @ Department of Transport

  • Guest speaker
    Leigh Doddy Principal Sales Engineer @ Okta

  • Guest speaker
    Paul Cooper

    As an independent consultant, Paul specialises in strategic advisory services aimed at helping organisations make the most effective use of information and digital capabilities. He also lectures and researches with Deakin University and Epworth Healthcare in the field of Health Informatics. He has a unique blend of insights from his experience in medical research, IT, business consulting and digital marketing. Most recently Paul was Acting Director Digital Health for Department of Health & Human Services (Vic). Paul obtained a Ph.D at the Walter and Eliza Hall Institute of Medical Research (Melb. Uni), and subsequently a Grad. Dip. Business (Organisational Development) at RMIT University. He has many years of leadership experience including as MD of a UK consulting firm. He is a confident and accomplished leader, presenter and facilitator and has been widely engaged by clients for executive and board level consultancy. Paul brings his energy and talents in eHealth, digital innovat...

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