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FST Media invites you to their event

The role of customer operations for financial services

About this event

Financial services firms are facing a changing set of customer service demands across the board.

Trying to balance today's pace of change whilst delivering service with speed and build brand loyalty can prove to be somewhat of a challenge. So what are the critical steps towards creating flawless, cost-effective service execution?

Join our webinar to discuss key findings from Aberdeen’s recent survey of 218 financial firms and hear real world examples of how firms are driving their CX objectives within strict regulatory requirements while augmenting their customer operations activities for success.

You’ll gain insight into:

  • What high priority items are financial services firms focused on within Customer Operations?
  • To what extent can improvements in Customer Operations drive overall business performance?
  • What are the key activities and technology enablers being considered?


Hosted by

  • Guest speaker
    Omer Minkara Vice President and Principal Analyst @ Aberdeen

  • Guest speaker
    Tammi Shapiro Head of Product, Financial Services @ ServiceNow

FST Media

where the market meets

FST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.