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Unlocking the Citizen-Centric Experience Algorithm - FSTGov AUS Digital Discussion

About this event

*Should you not be able to attend, we will send you the recording following the session*

With limited resources and often stretched budgets, public-sector organisations must create services that are effective, relevant and targeted to citizen groups and individuals. Continuing to fulfill this mission means embracing the cloud and digital technologies—as well as organisational and cultural change—to incorporate new ways of working and citizen engagement.

In this discussion, “Unlocking the government experience algorithm”, our panel will talk about their digital journeys, the challenges, and how they have made progress in areas such as:

  • Speeding up the digital transformation process
  • Managing and mining data from citizen interactions to improve service
  • Deploying automation to improve the citizen experience
  • Modernising their infrastructure and integrating siloed services through digital platforms.

Moderator

  • Paul Cooper, Former A/Director, Digital Health, Department of Health and Human Service

Panellists

  • Tammy Braybrook, Chief Data Officer, IP Australia
  • Arvind Tyagi, Director, Department of Employment Skills and Education & Former Executive Director, Department of Planning and Environment
  • Cybelle Ledez, Strategic Design and Engagement Lead, Digital Transformation Agency
  • Brian Chidester, Global Strategist for Public Sector, OpenText

Hosted by

  • Guest speaker
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    Brian Chidester Principal Industry Strategist for Public Sector @ OpenText

    Brian is the host of his own podcast, where he has interviewed US govt officials, such as the CIO of the US Federal Govt, and CISO of the US Department of Defence. He works closely with govt and public sector orgs to support their civil service and citizen engagement missions.

  • Guest speaker
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    Tammy Braybrook Chief Data Officer @ IP Australia

  • Guest speaker
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    Arvind Tyagi Director @ Department of Employment Skills and Education

    Arvind Tyagi is a technology savvy, forward-looking transformational leader with rich experience in the private and public sectors. He has worked with reputed multinationals for over 20 years managing large teams and has been in leadership positions with the Commonwealth and State Governments. Arvind presents a multidisciplinary and innovation-driven approach to addressing strategic issues. He holds MSc, MBA, Master of Ecommerce, Bachelor of Laws and Associate CPA.  He is a certified risk manager, certified internal auditor, certified project director and a Graduate of the Australian Institute of Company Directors. He is also a Fellow of the Australian Institute of Manager and Leaders. Arvind is known for bringing success to several strategic organisational projects through his contributions. Recent ones include: Transport Access Program (560 projects, multi billion capital outlay); Housing Affordability Agenda of the NSW Government ($4.2 billion) and program management of Planned...

  • Guest speaker
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    Paul Cooper

    As an independent consultant, Paul specialises in strategic advisory services aimed at helping organisations make the most effective use of information and digital capabilities. He also lectures and researches with Deakin University and Epworth Healthcare in the field of Health Informatics. He has a unique blend of insights from his experience in medical research, IT, business consulting and digital marketing. Most recently Paul was Acting Director Digital Health for Department of Health & Human Services (Vic). Paul obtained a Ph.D at the Walter and Eliza Hall Institute of Medical Research (Melb. Uni), and subsequently a Grad. Dip. Business (Organisational Development) at RMIT University. He has many years of leadership experience including as MD of a UK consulting firm. He is a confident and accomplished leader, presenter and facilitator and has been widely engaged by clients for executive and board level consultancy. Paul brings his energy and talents in eHealth, digital innovat...

  • Guest speaker
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    Cybelle Ledez Former Strategic Design and Engagement Lead @ Digital Transformation Agency

  • Guest speaker
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    Cybelle Ledez Former Strategic Design and Engagement Lead @ Digital Transformation Agency

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