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FST Media invites you to their event

Unlocking the Citizen-Centric Experience Algorithm - FSTGov AUS Digital Discussion

About this event

*Should you not be able to attend, we will send you the recording following the session*

With limited resources and often stretched budgets, public-sector organisations must create services that are effective, relevant and targeted to citizen groups and individuals. Continuing to fulfill this mission means embracing the cloud and digital technologies—as well as organisational and cultural change—to incorporate new ways of working and citizen engagement.

In this discussion, “Unlocking the government experience algorithm”, our panel will talk about their digital journeys, the challenges, and how they have made progress in areas such as:

  • Speeding up the digital transformation process
  • Managing and mining data from citizen interactions to improve service
  • Deploying automation to improve the citizen experience
  • Modernising their infrastructure and integrating siloed services through digital platforms.


  • Paul Cooper, Former A/Director, Digital Health, Department of Health and Human Service


  • Tammy Braybrook, Chief Data Officer, IP Australia
  • Arvind Tyagi, Director, Department of Employment Skills and Education & Former Executive Director, Department of Planning and Environment
  • Cybelle Ledez, Strategic Design and Engagement Lead, Digital Transformation Agency
  • Brian Chidester, Global Strategist for Public Sector, OpenText

Hosted by

  • Guest speaker
    Arvind Tyagi Director @ Department of Employment Skills and Education

    Arvind Tyagi is a technology savvy, forward-looking transformational leader with rich experience in the private and public sectors. He has worked with reputed multinationals for over 20 years managing large teams and has been in leadership positions with the Commonwealth and State Governments. A...

  • Guest speaker
    Tammy Braybrook Chief Data Officer @ IP Australia

  • Guest speaker
    FC G
    Fiona Chong

  • Guest speaker
    Brian Chidester Principal Industry Strategist for Public Sector @ OpenText

    Brian is the host of his own podcast, where he has interviewed US govt officials, such as the CIO of the US Federal Govt, and CISO of the US Department of Defence. He works closely with govt and public sector orgs to support their civil service and citizen engagement missions.

  • Guest speaker
    RP G
    Risha Premarajah

  • Guest speaker
    Paul Cooper

    As an independent consultant, Paul specialises in strategic advisory services aimed at helping organisations make the most effective use of information and digital capabilities. He also lectures and researches with Deakin University and Epworth Healthcare in the field of Health Informatics. He ha...

  • Guest speaker
    Cybelle Ledez Strategic Design and Engagement Lead @ Digital Transformation Agency

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FST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.