Gorgias invites you to their event
About this event
CX All-Star: Episode One, a gathering of CX leaders at the forefront of the DTC space. Join the discussion with Eli Weiss, Bri Christiano, Amanda Kwasniewicz, Deja Jefferson, Ren Fuller-Wasserman, and Colin Waters to uncover the secrets behind their successful CX strategies. This is a unique opportunity to gain real-time insights from industry pioneers, discover how they're navigating the current landscape, and learn from the best in the field.
CX All-Star: Episode One is your chance to tap into their expertise and enhance your own CX strategies and get the best tips going into this holiday season!
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With over a decade of experience in CX, Amanda has truly changed the way people perceive customer service. She leads a team of impactful agents, influences strategy from marketing campaigns to ticket-tagging, and is paving the way for the future of CX.
I love building operational teams that scale. Keeping the customer front and center is the key in every decision.
With a focus on customer experience and consumer analytics, Deja is passionate about creating long-lasting relationships between brands and their customers. By digging into customers' needs, she aims to deliver more personal support that creates real connections.
Ren leads the Customer Experience and People Ops teams at HelloTushy.com. She cares deeply about customers and the entire TUSHY experience. With over 25 years of experience in the industry, Ren infuses her vision of putting people first into each role.
Eli has spent the last decade building and operating early-stage startups. He is particularly known for his work around Customer Experience and Retention at DTC brands such as OLIPOP and Jones Road Beauty. Eli is passionate about building brands that put customers first, and has built a career doing so.
Zoe oversees customer experience and retention at Chomps. By integrating two disciplines of support, Zoe ensures customers are understood along every touchpoint of their journey. She helps her team navigate and resolve challenges from day-to-day tickets to overarching retention strategies.
Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.
