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CX Summit: Preparing For 2021 Returns

About this event

The Plague Ecommerce Returns & How To Reduce Your Losses

Statista estimates that return deliveries will cost $550 billion in 2020, 75% more than 4 years prior.

With more online shopping than ever due to COVID, merchants are expected to have their return processes finely tuned to guarantee customer satisfaction among buyers.

That is what we will be unpacking: Best Returns Practices in 2021 for eCommerce.

Optimize The CX Product Returns Process

Returns are the new normal. But with the right approach and tools, returns can become a competitive advantage and a healthy source of loyalty and future profits.

To make a sale, shoppers must feel secure in their ability to return a product. Free returns & exchanges are the #2 motivator that makes shoppers more likely to purchase online.

Join us as we unpack the best strategies, policies, tech-stack, outsourcing & logistics to make the returns process simplified and a future profit generator for your eCommerce brand 📦 🛣. 🚚 💨

You'll learn:

  • How to maximize exchanges and store credits and minimize refunds
  • The perfect customer support tech-stack to manage returns
  • How to outsource customer support with top tier agents
  • Shopify Merchant Success Manager fireside chat & strategies for top stores


🎵 Register and attend live for your chance to win a free pair of Apple Airpod Pro's 🎵

Hosted by

  • Guest speaker
    Daniel Rodriguez CMO @ Simplr

    Daniel Rodriguez is currently the CMO at Simplr where he’s leading a team that is redefining the way brands deliver customer service. Before Simplr, he served as VP of Marketing for Seismic and as co-founder of multiple companies including Indivly Magic and PrizeTube.

  • Guest speaker
    Sara Du Co-Founder @ Alloy

    Sara is the CEO and cofounder of Alloy Automation, the leading ecommerce automation platform. Alloy is used by top brands and agencies like Red Antler, the Denver Broncos, and Lick Home to eliminate time-intensive workflows across fulfillment, customer support, and more.

  • Guest speaker
    Autumn Carter Strategic Partnerships @ Aircall

    Autumn manages eCommerce technology partnerships at Aircall. She has previously worked at MuleSoft / Salesforce by acquisition and loves all things software. Outside of work, she can be found completing eComm "field research"(AKA online shopping), playing with her dogs, or sampling local craft beer.

  • Guest speaker
    Stephanie Shum Merchant Success Manager @ Shopify

    Steph is a Merchant Success Manager at Shopify, and works specifically with merchants on Shopify Plus building out their strategies and goals. When she isn’t helping merchants optimize their sales and workflows, she’s adding to the growth of sneaker sales or collecting anything with a panda on it.

  • Guest speaker
    Alex McEachern Marketing Manager @ Loop Returns

    Alex McEachern is a marketer, retention and loyalty enthusiast, and Disney nerd. Alex is also Co-Host of The Exchange a podcast dedicated to the post-purchase experience in ecommerce.


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