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Gorgias Masterclass: Rules

January 24, 2024 10:30 (EST)
About 30 minutes

About this event

If you are new to Rules and would like to get started, you're in the right place. This session is split into two parts.

Rules 101

  • What is a Rule?
  • Anatomy of a Rule: trigger, conditions and actions
  • Rule templates
  • Creating an auto-tag and auto-close rule from scratch
  • Understanding the settings page

Rules 102

  • Identifying affected tickets
  • Troubleshooting using the ticket menu and audit log
  • Configuring auto responders (automation add-on only)
  • Creating a multi-tiered rule
  • Nested conditions

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.

Hosted by

  • Team member
    T
    Matthew Shinn Customer Education Specialist @ Gorgias

Gorgias

#1 Helpdesk for Ecommerce

Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.

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