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Gorgias invites you to their event

Online Conversational Commerce with DIFF and Gorgias

About this event

We’re hosting an intimate, virtual workshop on Conversational Commerce for eCommerce leaders that want to learn how to increase sales and conversions by helping online shoppers with purchasing decisions through chat, social media & SMS.

It's a hands-on workshop for eCommerce brands who want to get an unfair advantage over the competition. LIMITED TO 30 SPOTS.

The Conversational Commerce Revolution Is Here.

More consumers are using messaging, chat, social media and SMS to find the right products & services and Conversational Commerce is the latest frontier into creating retail-like experiences online and transforming more visitors into consumers through personalised 1:1 conversations at scale.

This session is a hands-on workshop for brands who want to get an unfair advantage over the competition and shorten the distance with their prospect and their purchase through personalised interactions.

Learn how brands like Steve Madden, MVMT, Timbuk2 and PolySleep are using Conversational Commerce to consistently drive cross-sell and upsell opportunities across their channels every day.

Here’s what you will learn + create:

  • How to define and express your Brand Voice 
  • How to use Chat, SMS & Social Media comments to convert consumers
  • How to create your own high-converting chat campaigns


  • 15 min. presentation
  • 20 min. panel
  • 20 min. workshop session

We’re going to be sending lunch to everyone who attends our Lunch & Learn. 

Drop your email, address, and mobile number in the registration so we can coordinate lunch delivery accordingly. Please also register each colleague who will be attending.

If you have any questions, or know of a brand who might be interested in joining us, please email us at travis@gorgias.com.

Gorgias is an all-in-one customer support platform built for eCommerce. Deliver an outstanding customer experience and turn your support into a profit center with Gorgias, the only helpdesk designed for online stores.

Hosted by

  • Guest speaker
    Matt Humphreys Chief Experience Officer & Principal Consultant @ Diff

    Matt has nearly 20 years experience working in the digital space, consulting on a variety of topics including Digital Transformation, D2C Commerce, Conversion Rate Optimization, User Experience and Usability.

  • Guest speaker
    Jeremiah Curvers Co-Founder @ Polysleep

    Co-Founder and CEO, fusing a knack of identifying opportunities with an understanding of the digital space to build high-performing product solutions. Today his focus is on building a successful startup that is innovating and creating a product that ultimately helps people sleep better.


#1 Helpdesk for Ecommerce

Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.