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Gorgias invites you to their webinar

Online Conversational Commerce Tour with Gorgias and Swanky Agency

About this webinar

This is not your average webinar.

We’re hosting an intimate, virtual workshop on Conversational Commerce for eCommerce leaders that want to learn how to increase sales and conversions by helping online shoppers with purchasing decisions through chat, social media & SMS.

It's a hands-on workshop for eCommerce brands who want to get an unfair advantage over the competition. LIMITED TO 30 SPOTS.

The Conversational Commerce Revolution Is Here.

More consumers are using messaging, chat, social media and SMS to find the right products & services and Conversational Commerce is the latest frontier into creating retail-like experiences online and transforming more visitors into consumers through personalised 1:1 conversations at scale.

This session is a hands-on workshop for brands who want to get an unfair advantage over the competition and shorten the distance with their prospect and their purchase through personalised interactions.

Learn how brands like Steve Madden, KOOKAI, Meshki, Honey Birdette, Timbuk2, Bared Footwear, and Muscle Nation are using Conversational Commerce to consistently drive cross-sell and upsell opportunities across their channels every day.

Here’s what you will learn + create.

  • How to define and express your Brand Voice 
  • How to use Chat, SMS & Social Media comments to convert consumers
  • How to create your own high-converting chat campaigns


  • 15 min. presentation
  • 20 min. panel
  • 20 min. workshop session

We’re going to be sending lunch to everyone who attends our Lunch & Learn. 

Drop your email, address, and mobile number in the registration so we can coordinate lunch delivery accordingly. Please also register each colleague who will be attending.

If you have any questions, or know of a brand who might be interested in joining us, please email us at jackie@gorgias.com.

Gorgias is an all-in-one customer support platform built for eCommerce. Deliver an outstanding customer experience and turn your support into a profit center with Gorgias, the only helpdesk designed for online stores.

Swanky is an end-to-end Shopify Plus Partner Agency, with offices in the UK and Australia. As a leading ecommerce agency for design, development and growth services, we have spent years delivering innovative digital solutions that elevate our clients to the forefront of their industries. We’re committed to accelerating the growth of ambitious brands through the delivery of creative digital solutions and outstanding customer experiences.

Hosted by

  • Guest speaker
    Sean Clanchy Director @ Swanky Agency

    With years of experience driving transformative results for clients across the globe, ecommerce pro Sean Clanchy works with some of Australia’s fastest-growing brands to revolutionise the way they sell online. His expertise include consultative ecommerce strategy, CRO and personalisation tactics.

  • Team member
    Jackie Yap Strategic Partnerships APAC @ Gorgias

    Jackie leads Strategic Partnerships for Gorgias APAC. She co-founded FlipTrip, a platform for less travelled destinations in the Philippines & scaled the marketing and partnerships of Liven, an Australian payments platform. Jackie has a particular love for strategy, startups, and storytelling.

  • Team member
    Philippe Roireau Head of Partnerships @ Gorgias

    Previously co-founder of Dealeaz, an Ecommerce focused retailer that generated over $20M in revenue in it's first 24 months. Passionate about helping Ecommerce Merchants optimize and scale their backend operations in order to boost profits


#1 Helpdesk for Ecommerce

Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.