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Gorgias invites you to their webinar

Online Conversational Commerce Tour with Gorgias and Stead Lane

About this webinar

This is not your average webinar.

We’re hosting an intimate, virtual workshop on Conversational Commerce for eCommerce leaders that want to learn how to increase sales and conversions by helping online shoppers with purchasing decisions through chat, social media & SMS.

It's a hands-on workshop for eCommerce brands who want to get an unfair advantage over the competition. LIMITED TO 40 SPOTS.

The Conversational Commerce Revolution Is Here.

More consumers are using messaging, chat, social media and SMS to find the right products & services and Conversational Commerce is the latest frontier into creating retail-like experiences online and transforming more visitors into consumers through personalised 1:1 conversations at scale.

This session is a hands-on workshop for brands who want to get an unfair advantage over the competition and shorten the distance with their prospect and their purchase through personalised interactions.

Learn how brands like Steve Madden, KOOKAI, Meshki, Honey Birdette, Timbuk2, Bared Footwear, and Muscle Nation are using Conversational Commerce to consistently drive cross-sell and upsell opportunities across their channels every day.

Here’s what you will learn & create.

  • How to define and express your Brand Voice 
  • How to use Chat, SMS & Social Media comments to convert consumers
  • How to create your own high-converting chat campaigns


  • 15 min. presentation
  • 20 min. panel
  • 20 min. workshop session

We’re going to be sending lunch to everyone who attends our Lunch & Learn. 

Drop your email, address, and mobile number in the registration so we can coordinate lunch delivery accordingly. Please also register each colleague who will be attending.

If you have any questions, or know of a brand who might be interested in joining us, please email us at jackie@gorgias.com.


To support businesses who have been impacted by COVID-19, Gorgias is providing up to 6 months of free access to their customer support helpdesk.

Apply today to get up to 6 months of Gorgias for free.

Gorgias is an all-in-one customer support platform built for eCommerce. Deliver an outstanding customer experience and turn your support into a profit center with Gorgias, the only helpdesk designed for online stores.

Stead Lane provides brands with holistic digital solutions that seamlessly blend strategy, technology, creative, and measurable ROI. We are a digital agency, dedicated to partnering with our clients to deliver meaningful results at every stage of digital growth. With an eye always looking ahead, we consistently deliver market-leading solutions that ensure our client’s brands are future-proofed and set up for long term success.

For us it’s simple. When you succeed, we succeed. This is why we take the time to intimately understand your business and work with you to define a clear game plan for how to achieve your goals and objectives.

Hosted by

  • Guest speaker
    Flynn McFarlane Managing Director @ Stead Lane

    Co-founder and Managing Director of Stead Lane, Queensland’s leading Shopify Plus Partner and digital agency. I collaborate with clients to define strategic outcomes, then work with my team to deliver outstanding digital experiences and maximise ROI.

  • Team member
    Billy McClennan Partnerships @ Gorgias

    Billy McClennan manages strategic partnerships for Gorgias in the US & Canada Prior to joining Gorgias, he helped scale HUMON, an MIT founded Direct-to-Consumer brand, scaling the company's revenue by 30% month over month.

  • Team member
    Jackie Yap Strategic Partnerships APAC @ Gorgias

    Jackie leads Strategic Partnerships for Gorgias APAC. She co-founded FlipTrip, a platform for less travelled destinations in the Philippines & scaled the marketing and partnerships of Liven, an Australian payments platform. Jackie has a particular love for strategy, startups, and storytelling.


#1 Helpdesk for Ecommerce

Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.