About this event
What Does The Future Of Customer Service Look Like?
As artificial intelligence continues to weave its way into eCommerce, companies are already using bots to automate tasks around the digital customer experience (i.e. chatbots).
Integrating AI to response and resolution time allows brands to scale their service and it will be a game-changer for brands who choose to hop on this trend. However, it will be critical to find a balance between human interaction and automation.
“Keys to Success: Personalization and 24/7 Customer Support”
To develop loyal, repeat customers, online businesses need to be prepared to personalize their interactions with each customer and offer many different ways for the customer’s to contact customer service and to reach their needs as quickly as possible.
This can make customer support complex and time-consuming. The nature of a 24/7 DTC eCommerce business is often difficult to handle customer support around the clock. This is also where customer support applications, technologies and outsourcing can come in handy.
Join us in this webinar to learn about new ways to deliver exceptional customer support in today’s DTC eCommerce market and trends that are shifting the future of customer service and communication.
🎵 Join LIVE and be entered for a chance to win Airpod Pros + Cocktail Set & Book + Blenders & Blue Blocker Glasses 🍸👓
Hosted by
-
Guest speaker
Sriram Sridhar CEO @ LateShipmentG
I lead LateShipment.com, a retail post-purchase technology company. I am an engineer at heart who strives to help businesses create memorable order delivery experiences, reduce shipping costs and optimize shipping operations.
-
Guest speaker
James Hotson VP of Partnerships @ Thankful.aiG
Our mission is to give every customer access to great service by giving every brand the technology to deliver it.
-
Guest speaker
Ren Fuller-Wasserman Director of Customer Experience @ TushyG
Ren is the Director of Customer Experience at TUSHY, a modern bidet company whose aim is to revolutionize, modernize and improve the American bathroom. She heads up a passionate team of Poorus in providing booty bliss and ensures that every interaction is imbued with genuine human care and empathy.
-
Guest speaker
Daniel Rodriguez CMO @ SimplrG
Daniel Rodriguez is currently the CMO at Simplr where he’s leading a team that is redefining the way brands deliver customer service. Before Simplr, he served as VP of Marketing for Seismic and as co-founder of multiple companies including Indivly Magic and PrizeTube.
-
Guest speaker
Valentina Thorner Empress of Product @ KlausG
Valentina acts as Empress of Product and Guardian of Remote at Klaus. With a background in CX, she’s personally invested in making Klaus the best quality management tool possible for real Customer Support Professionals. She lives close to Barcelona with her twin pre-schoolers.
Gorgias
#1 Helpdesk for EcommerceGorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.
