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Beyond the Hype: GenAI in Customer Experience in 2026
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Hands-on: building your first CX agent with Hello Customer and Claude
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How to build a customer-centric culture that actually lasts with Michel Stevens
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L’Analyse Sémantique Au Service De L’Action : L’Exemple Norauto
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Piloter l’expérience client par la gouvernance : le cas Toyota Financial Services
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Trust is the new currency of digital Customer Experience
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Voice of Customer Intelligence: Using customer feedback to gain competitive advantage
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What if AI makes your customer experience worse, not better with Steven Van Belleghem and Michel Stevens
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Inside Hello Customer: How AI Turns Feedback into Action
oko 2 mjeseci ago
Oko 30 minuta
In English
2025-11-12T11:00:00+0100
2025-12-10T13:00:00+0100
2026-01-14T11:00:00+0100
2026-02-11T10:00:00+0100
2026-04-15T11:00:00+0200
2025-11-12T11:00:00+0100
2025-12-10T13:00:00+0100
2026-01-14T11:00:00+0100
2026-02-11T10:00:00+0100
2026-04-15T11:00:00+0200
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How You Can Turn CX Mistakes & Complaints Into Loyalty
oko 2 mjeseci ago
Oko 45 minuta
In English
2026-08-20T10:00:00+0200
2026-08-20T10:00:00+0200
