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Highlight // Manage faults proactively with Highlight

About this webinar

In the last webinar we showed how to set Highlight’s sensitivity parameters based on your product, reseller and customer committed response levels.

Now that Highlight is monitoring your watches and sensitivity is set appropriately, this webinar discusses how you manage and interpret alerts when thresholds are breached. After a recap on how sensitivity controls heat tiles reaction, we show how to:

  • receive specific notifications just for certain device type or features
  • automate alerts using our new webhooks integration
  • set up Highlight as a wallboard NOC view for your support operatives using the new ‘wallboard view’ option coming in our next release, 20.4

Join me to go on a Customer journey and during the webinar ask questions about how we can assist you in getting the most out of Highlight.

Hosted by

  • Team member
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    Mia Worthington Product Manager @ Highlight

  • Team member
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    Craig Smith Technical Account Manager @ Highlight

  • Team member
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    Moderator Alex Moderator of Webinars @ Highlight

  • Team member
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    Martin Saunders Product Director @ Highlight (SLM) Ltd.

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