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Highlight // Creating bespoke business service views for improved customer satisfaction

About this event

Creating bespoke business service views in Highlight for improved customer satisfaction

For many service providers, poor customer service ratings are often due to a lack of visibility and understanding of their customers’ needs and challenges.

Highlight’s bespoke graphical dashboards allow you to customise how your products are displayed and offer valuable insights into how your customers use your network.

Tailoring a customer’s view of your service can help you identify issues quickly, control assets, reduce churn and, most importantly, create revenue generating opportunities through informed decisions. Highlight offers a ‘single pane of glass’ view of networks and applications: complex data is distilled into understandable metrics so your customers can easily interpret the information and share it across organisations.

In this webinar we’ll look at ways you can tailor Highlight to match your customer’s business services to improve your service delivery.

Join us to learn:

  • What can be customised 
  • How to label your products to fit your customer’s business service view
  • Where added value can be introduced into the solution design
  • Making your services business relevant to the customer
  • How to be seen as part of your customer’s virtual IT Team

Join me to go on a this Customer journey and during the webinar ask questions about how we can assist you in getting the most out of Highlight.

Hosted by

  • Team member
    Moderator Alex Moderator of Webinars @ Highlight

  • Team member
    Craig Smith Technical Account Manager @ Highlight

  • Team member
    Mike Carey Sales Account Director @ Highlight SLM Ltd

    I have been with Highlight for over 6 years, first as a Technical Account Manager and subsequently as Sales Account Director.

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