About this webinar
For many service providers, poor customer service ratings are often due to a lack of visibility and understanding of their customers’ needs and challenges.
Highlight’s bespoke graphical dashboards allow you to customise how your products are displayed and offer valuable insights into how your customers use your network.
Tailoring a customer’s view of your service can help you identify issues quickly, control assets, reduce churn and, most importantly, create revenue generating opportunities through informed decisions. Highlight offers a ‘single pane of glass’ view of networks and applications: complex data is distilled into understandable metrics so your customers can easily interpret the information and share it across organisations.
In this webinar we’ll look at ways you can tailor Highlight to match your customer’s business services to improve your service delivery.
Join us to learn:
Join me to go on a this Customer journey and during the webinar ask questions about how we can assist you in getting the most out of Highlight.
I have been with Highlight for over 6 years, first as a Technical Account Manager and subsequently as Sales Account Director.
Differentiate your Managed Services with a genuine, transparent, pro-active platform that helps you Win, Make, and Keep more Managed Service Customers - powered by Highlight
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