About this event
Let us go back to the beginning and explain the service provider focused features in Highlight. How frequently we collect data (polling), when we decide there is a problem (thresholds) and how quickly we respond to that problem (sensitivity).
For a service provider to be successful, they must combine customer-focus and quick-response to issues, whilst also being as efficient as possible and minimising wasted effort. To add to this service assurance tightrope, service providers also have to offer a wide range of service levels to meet every budget and circumstance.
Highlight has been designed from Day 1 to simplify this operational complexity and enable service providers to scale to thousands of managed services without cutting corners or costing a fortune.
We will discuss:
• How Highlight collects data
• Data collection frequency
• Sensitivity settings and profiles
• The Highlight fuel gauge
..and how these feed into heat tiles and alerting
Differentiate your Managed Services with a genuine, transparent, pro-active platform that helps you Win, Make, and Keep more Managed Service Customers - powered by Highlight
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