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Highlight // Fine tuning Highlight for Service Providers - achieve the best customer service

About this event

Let us go back to the beginning and explain the service provider focused features in Highlight. How frequently we collect data (polling), when we decide there is a problem (thresholds) and how quickly we respond to that problem (sensitivity).

For a service provider to be successful, they must combine customer-focus and quick-response to issues, whilst also being as efficient as possible and minimising wasted effort. To add to this service assurance tightrope, service providers also have to offer a wide range of service levels to meet every budget and circumstance.

Highlight has been designed from Day 1 to simplify this operational complexity and enable service providers to scale to thousands of managed services without cutting corners or costing a fortune.

We will discuss:

• How Highlight collects data

• Data collection frequency

• Thresholds

• Sensitivity settings and profiles

• The Highlight fuel gauge

..and how these feed into heat tiles and alerting

Hosted by

  • Team member
    Moderator Alex Moderator of Webinars @ Highlight

  • Team member
    Craig Smith Technical Account Manager @ Highlight

  • Team member
    Mia Worthington Product Manager @ Highlight

Highlight Webinars

Highlight. Helping you deliver “beyond the SLA” to retain your customers

Differentiate your Managed Services with a genuine, transparent, pro-active platform that helps you Win, Make, and Keep more Managed Service​ Customers - powered by Highlight