About this webinar
Service Providers are always looking to improve their Support and Operational functions with tools that help them be more effective and efficient without rewriting their current processes. Any new addition to their SysOps toolsets needs to be cross-functional to help with the ITIL framework processes they have implemented.
All too often we see many organisations have single siloed toolsets that are not very easy to share amongst their Business processes. Highlight can be used by all of your Teams to enable them to be proactive, responsive and to always keep your Customer in focus.
The four areas we are going to focus on today and their associated Highlight feature are;
During the webinar we will overlay Highlights other capabilities that can be used to complement your other ITIL disciplines to deliver Continual Service Improvements.
I have been with Highlight for over 6 years, first as a Technical Account Manager and subsequently as Sales Account Director.
Differentiate your Managed Services with a genuine, transparent, pro-active platform that helps you Win, Make, and Keep more Managed Service Customers - powered by Highlight
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