About this webinar
Following our last webinar about our comprehensive support system, we felt it would be useful to talk to you about some hints and tips from an Operations perspective. Whether this is onboarding your new customer, training team members, managing your help desk or simply troubleshooting customer issues.
Topics we'll be covering:
- Provisioning in advance
- Folder structure and naming conventions
- Tech Testing devices / Tech Info
- Reporting and Trending
- Pop out windows
- '3 clicks away' to identifying an issue
Join Craig for this hints & tips plus open forum webinar.
"I would love to hear your success and challenges in using Highlight, as your feedback and ideas drive us to develop a tool that delivers value to all parts of your Organisation."
Differentiate your Managed Services with a genuine, transparent, pro-active platform that helps you Win, Make, and Keep more Managed Service Customers - powered by Highlight
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