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Inspired Business Media invites you to their event

The Future of Customer Experience & Digital Onboarding

About this event


Today, more customers than ever are shifting to digital. Even late adopters of the digital trend in 2019 are being forced to use digital in 2020. That means that organisations must prioritise their digital experiences. Digital strategies may involve both enhancing existing applications and building new digital interactions. In this new, fast-paced digital world, ensuring security, agility and extraordinary customer experiences are all critical.

The way you choose to implement customer identity services like account set up, identity verification, secure customer authentication and a unified customer profile play a critical role in reducing abandonment rates, acquiring new customers, increasing product cross sells and driving revenue.

Join this panel session where we’ll discuss the strategies, successes, missteps and results industry peers have seen when leveraging customer identity to strike a balance between security and convenience.

Hosted by

  • Guest speaker
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    Rob Otto EMEA Field CTO @ Ping Identity

  • Guest speaker
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    Slawomir Soszynski CIO & VP of the Board @ ING

  • Guest speaker
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    John Cosson JM Finn @ JM Finn

  • Guest speaker
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    Duncan Woodhouse Head of Information Security @ Legal & General

  • Guest speaker
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    Gareth Ainsworth Global Head of Digital Platforms @ HSBC Wholesale

Inspired Business Media

Inspiring Innovation

Inspired Business Media produce industry leading B2B virtual events, conferences and networking opportunities in EMEA, USA and Asia.

Our industry sectors include Technology, Information Security, Workplace, Human Resources, Marketing and Facilities Management