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Communicating Across Differences: Strategies to Optimize Patient Care and Improve Patient Experiences

About this event

In this session, Jenna Lester, MD, will explore equity in the patient care setting in an expansive fashion. She will review common pitfalls that may arise when communicating across differences in patient care and strategies to avoid these issues. She will also explore emerging areas that challenge the offering of equitable care in the clinical setting, like the use of telemedicine and augmented intelligence. In addition, Dr. Lester will review how AI technology works, the limitations that exist in AI and telemedicine, and how it may impact clinicians and patients. Finally, she will discuss how best to advocate for equitable technology-based solutions in the healthcare environment that maximize patient health and positive outcomes.

Who can attend

Registration is limited to ISMIE and SEMPIC policyholders, and their employed staff.

Learning objectives

At the conclusion of this learning activity, participants will be able to:

  • Identify specific historical events leading to exclusion of certain patients from healthcare
  • Summarize the challenges in patient care that could impede communication
  • Employ specific communication strategies to improve patient care and experiences

About the presenter

Jenna C. Lester, MD, is a graduate of Harvard College and the Warren Alpert Medical School of Brown University. She completed her dermatology residency at the University of California San Francisco, where she is now on faculty as an Associate Professor and the founding Director of the Skin of Color Program. Dr. Lester enjoys teaching and sees it as a valuable moment for building important dermatologic concepts, imparting information about healthcare disparities, and educating other in the ways advocacy can play a role in mitigating these effects.

Dr. Lester’s work in the Skin of Color Program has been discussed in the NY Times, NPR, CNN and many other news outlets nationwide. In recognition of her work in developing the Skin of Color Program, she was named a 2021 TED Fellow, a competitive, international fellowship for “thinkers and doers who have shown unusual accomplishment, exceptional courage, strength of character, and potential to create positive change in their respective fields.” She has used this platform to continue to push forward the message about equity in dermatology.

Dr. Lester serves on the AAD’s Coding and Reimbursement committee and has previously been a member of the Augmented Intelligence Committee. She is a member of the Skin of Color Society’s executive board.

Accreditation

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

Credit Designation

The Illinois State Medical Society designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Disclosure

There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity.

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