About this event
High-performing cultures aren’t built on care alone, but most managers were never taught how to balance support with accountability. And while “caring” cultures often struggle to address underperformance, performance-first cultures can swing too far in the opposite direction... driving results at the expense of trust, development, and retention.
In this session, we’ll be joined by Adam Weber, Executive Coach and author of Lead Like a Human and Mark Schaerrer, VP of HR at Verisys Corporation to unpack what High Care + High Performance actually looks like in practice... and where even strong cultures quietly break down.
We’ll cover:
- Why “caring” cultures often struggle with accountability
- Where performance-first cultures start creating different leadership problems
- The moments where managers drift into feedback avoidance or ruinous empathy
- What honest performance conversations look like across 1:1s, feedback, PIPs, and exits
- How review cycles, calibration, and compensation processes can reinforce the wrong behaviors
- How HR leaders are helping managers hold higher standards without losing trust
You’ll leave with practical ways to spot where managers are avoiding hard conversations, coach more consistent performance behaviors, and create systems that make accountability easier, not harder.
No leadership theory. Just how People teams are navigating the tension between care, accountability, and performance in practice.
Hosted by
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Team member
Lana Peters Chief Revenue & Customer Experience Officer @ KlaarT
Lana Peters is an executive leader who builds high-impact, customer-obsessed organizations. She has scaled teams and operations from startups to $200M+. At Klaar, she helps companies modernize performance management with AI-driven insights, real-time visibility, and flexible workflows.
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External speaker
Adam Weber Executive Coach @ Adam Weber CoachingE
Executive coach, author of Lead Like a Human, and co-founder of Emplify (acquired by 15Five). Adam has spent over a decade working with senior leaders and executive teams on the dynamics of high-performing cultures and the specific behaviors that separate healthy tension from quiet dysfunction.
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External speaker
Mark Schaerrer VP of HR @ Verisys CorporationE
Mark Schaerrer is a forward thinking data driven HR executive with 20+ years of experience building scalable people operations across startups, privately owned firms, and in the Private Equity space. As the VP of HR at Verisys Corporation, he specializes in architecting remote first cultures and navigating complex M&A activities. Mark believes the future of the industry is not AI or humans, but smart systems plus wise people. By balancing this synergy, he builds workplaces that are both high-performing and deeply human[e], transforming HR into a strategic engine for innovation.
Klaar
Predictive Performance Management. Unbiased. Transformative.Klaar helps organizations Perform Wonders by transforming performance management from a painful process into a powerful driver of growth. Built by HR for HR, Klaar delivers AI-powered insights that are predictive, unbiased, and human, so every goal, conversation, and decision moves people forward.
