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Agent’s Guide to Customer Service Quality

About this event

This webinar goes directly to the source to find out how to provide outstanding customer service.

Customer service agents aka the face of your company are working at the frontline. Quick wit, words, and attention to detail are part of their skill-set, but not only. The best teams are provided with a set of digital tools that allow the agents to focus on the most important - how to provide quality customer service with a human approach.

On 31 March, we will chat with three experts:

Join us to find out more about:

  • What does it take to provide quality customer service?
  • How to create an environment that supports agents' improvement?
  • How to grow support agents whose work has a positive influence on other departments (product, success, sales)?
  • And more!

Can't join us live? No problem, just sign up and we'll send you a link with the recording to email.

Hosted by

  • Team member
    Chris Jewitt Customer Success Manager @ Klaus

  • Guest speaker
    Paule Matkeviciute Head of CX @ tymeshift

  • Guest speaker
    Conchita Mauro Principal Consultant @ Zendesk

  • Team member
    Triin Ilves Community Manager @ Klaus


Make every conversation better

Hypergrowth companies use Klaus to run an effective QA process, coach agents, and boost customer retention.

Built by support folks, for support folks ❤️