About this event
In customer service, modern fortune-telling relies on data-backed predictions. Every conversation that the customer-facing teams have, consist of breadcrumbs and hints of what customers want tomorrow. It's easy to spot some of them but undercurrent trends need some analysis to become visible.
This is why modern customer support teams use a lot of clever algorithms to understand the causes behind metrics and results. In many ways, numbers do a lot of talking. But do they also lead you to root causes? Often that requires further digging into data. But which tools should you use for that?
Luckily, we’ve got three experts from Assembled, Prodsight, and Klaus to share their case studies and experience on improving the quality, management and prediction skills for support and success teams. On September 16, 10AM PDT / 7PM CEST we'll be joined by:
In the first half, we will take a deep dive to three customer support stories:
In the second half, we opened the floor to discussion and Q&A.
Hypergrowth companies use Klaus to run an effective QA process, coach agents, and boost customer retention.
Built by support folks, for support folks ❤️
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