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How to Leverage AI in Customer Service QA with Klaus?

About this event

Collecting data on your conversations is only useful if you use it for the right purpose.

Whilst AI can’t do the job for you, it can make it a lot easier to figure out where to focus your QA efforts. Being data literate and “reading” the results is what lets the cats have their cream and eat it too.

On December 6, tuna in at 4pm CET / 10am ET when Chris Jewitt (Customer Success Manager at Klaus), and Mervi Sepp Rei, PhD (Data Science Lead at Klaus) explain how to leverage AI to navigate the vast pool of data to find the conversations and insights that matter. Find out:

  • How do you know whether the conversations you review are good enough to be used as input for coaching your team?
  • How can you ensure that your QA results represent your support's overall quality? Or are you shooting in the dark?
  • How can you be sure that the conclusions based on your quality efforts are accurate?


To AI or not to AI?

Looking through the lens of practical use cases and showcasing Klaus' magical features built for the purpose, they'll teach you the most valuable tricks of AI and statistics to ensure you catch only the right fish in the ocean of all kinds of conversational creatures.

Buckle up and become the data-savvy cat of customer service!

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🙀 Can't make it? Don't worry - everyone who registers will get access to the webinar's replay.

Hosted by

  • Team member
    T
    Chris Jewitt Customer Success Manager @ Klaus

  • Guest speaker
    G
    Mervi Sepp-Rei, PhD Data Science Lead @ Klaus

Klaus

Make every conversation better

Hypergrowth companies use Klaus to run an effective QA process, coach agents, and boost customer retention.

Built by support folks, for support folks ❤️