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LateShipment.com invites you to their event

Winning in peak season with seamless pre and post-purchase CX: Lessons from thriving e-commerce brands

About this event

Winning in Peak Season with Seamless Pre and Post-purchase CX: Lessons from thriving e-commerce brands

The biggest e-commerce holiday season ever is almost upon us. However, present-day consumer expectations — during product discovery, purchase, and in the critical post-purchase phase will need brands to build seamless digital experiences and deploy efficient customer service to set themselves up for success this holiday season.

While you're working hard to win Holiday customers; make sure you’re prepared for everything this Holiday season will throw at you, be it setting the right expectations pre-purchase, managing high order volumes and fulfilment issues, overcoming supply chain setbacks and more.

Join our upcoming webinar with e-commerce experts from LateShipment.com, Linnworks, LuminAID and VNDR for an unfiltered conversation around the biggest challenges and opportunities during the Holiday season and what you can do NOW to build customer experiences; pre and post-purchase to win customers for life.

During this webinar we'll cover:

  • How to prepare and navigate peak season challenges that come with high order volumes
  • Driving customer delight through fast, proactive and personalized customer service
  • Essential components of a CX design that creates value at every stage of the customer journey
  • Best practices and examples of retailers who deliver excellent customer experiences

Hosted by

  • Team member
    T
    Lakshmikanth (Lk) Head of Marketing @ LateShipment.com

  • Guest speaker
    G
    Sriram Sridhar Founder & CEO, LateShipment.com @ LateShipment.com

  • Guest speaker
    G
    Stefan Alexiev Founder & CEO @ VNDR and Raw Juicery

  • Guest speaker
    G
    Daphna Gall VP of Marketing & Ecommerce @ LuminAID

  • Guest speaker
    G
    Jason Stuckey GM, North America @ Linnworks

LateShipment.com

E-commerce Post-purchase Excellence Platform

LateShipment.com is the world’s only cloud-based retail post-purchase excellence platform built for small parcel shippers of all sizes to craft memorable order delivery experiences, manage returns while maintaining profitability and effortlessly reduce shipping costs by up to 20%.