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Les Mills invites you to their event

Elevate Member Experience: Build and Retain Your A-Team

About this event

Instructors are your #1 asset. Recent reports indicate 79% of riders said the Instructor was ‘extremely important’ when deciding which class to attend(1). Your rockstar instructors will bring and retain hundreds of members to your club, but are you utilizing them to the fullest? Members are returning in larger numbers and the need for additional classes is ramping up. Walk away from this session with the steps you need to take to build your A-team, leverage their strengths and to keep your them loyal to your brand.


(1) LES MILLS Global Fitness Insights 2019

Hosted by

  • Team member
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    Jordan Mould Business Development Manager @ Les Mills

  • Team member
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    Alison Salerno

  • Team member
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    Meredith Elumba YMCA Experience Manager

Les Mills

To create a fitter planet

A global leader in group fitness programming, Les Mills has been providing people with innovative ways to exercise for over 50 years. Les Mills is the creator of 20 science-backed group fitness programs that are delivered by 140,000 certified instructors in 20,000 clubs across 100 countries.