About this event
As clubs begin to reopen, existing members are slowly returning and new members are looking to start a fitness journey after being stuck at home. Being able to retain and engage this new wave of members, as well as the instructors who will be returning to teach again, is crucial to the growth of clubs post COVID-19. One of the most powerful tools clubs can use to achieve this is the onboarding journey. Join us for this exciting webinar as we discuss the 5 stages of onboarding, what members need and expect from clubs, plus expert advice and tips on how to succeed at each step.
Hosted by
-
Team member
Rachael Babiracki Head Trainer @ Les MillsT
-
Team member
Nik Herold Customer Experience Manager @ Les MillsT
As a recognized fitness expert and skilled business development/operations leader, I have dedicated the last 16 years of my career to sparking massive growth across numerous mission-driven organizations focused on health, wellness, and fitness.
Les Mills
To create a fitter planetA global leader in group fitness programming, Les Mills has been providing people with innovative ways to exercise for over 50 years. Les Mills is the creator of 20 science-backed group fitness programs that are delivered by 140,000 certified instructors in 20,000 clubs across 100 countries.
