From CRM to automation: The next step in customer service

What if your customer service could resolve requests completely – without manual effort?

Utilities across Europe are already moving in this direction: fewer manual steps, faster resolution, and 24/7 availability without growing teams. If you’re using Lime CRM, this is the next step you shouldn’t miss.

With Lime Connect – Lime Technologies’ AI platform and a leading solution in Germany – you can extend Lime CRM with AI agents that don’t just respond, but take action.

What you’ll learn:

• Where the industry is heading:

Key trends from our latest State of Utility insights — and what they mean for your service organization

• What AI looks like in practice:

Let AI agents handle customer requests across website chat, email and other channels to automate 80% of your support requests. From address changes to move-in notifications – see which processes you can automate today.

• How it works with Lime CRM

Seamlessly integrate Lime Connect into your existing setup.

• Live demo

Watch a customer submit a meter reading handled end-to-end by an AI Agent, synced with Lime CRM

• Your questions, answered

Open Q&A with our product experts from both Lime Connect and CRM

Why attend:

This session is for you if you:

• Work in customer service, digitalization, or CX in the utility sector
• Want to reduce manual workload without compromising quality
• Are curious how AI can actually automate processes, not just assist
• Already use Lime CRM and want to get more out of it