How to Manage Customer Conversations in Times of Crisis

Join us to learn how to deliver personalized customer communication at scale.

These are unseen-before times we live in. With more than half the world now observing a form of lock down or quarantine, implications have been far reaching in the business world. Most companies have often had to either account for a decrease or increase in activity. But on top of this, most businesses have found themselves in the situation of having to increase communications with their customers, at a time where meeting them in person is impossible.

Front and Livestorm both have adapted their processes and came up with coping strategies in these times.

Arthur, Client Onboarding Manager @ Front, and Elif, Head of Customer Success @ Livestorm, will be discussing:

• How the CS teams from Front and Livestorm adapt to the current crisis to mitigate churn risk and improve customer relationship,
• Concrete examples of how to address large volumes of customer questions effectively,
• How to deliver personalized communication to all your customers — whether it's 1-to-1 or 1-to-many

Join us in this interactive session on may 12th. And if you can't make it then, register anyway to be sure to receive the recording after the webinar.

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Front is the unified inbox for teams, enabling teams, remote or in-office to do their best work without the hassle of email.

Livestorm is the modern video conferencing and webinar platform helping companies scale video communications.