About this event
This free hour-long event explains the vital importance of trust and how you can build authentic relationships with the NHS that will open a new world of possibilities, transforming your relationships with your most important customers.
There has been a steady decline in the focus industry places on how it builds trust with its NHS partners. Despite increasing levels of mandatory compliance (the perception that trust can be built by regulation) trust is failing miserably.
Why? Because trust is a feeling that can never be positively impacted by either governance or regulation.
In this FREE 60-minute Live Masterclass, Ivan Hollingsworth, a sought-after coach, mentor and expert on motivation and leadership, will set out the 'burning platform' that demands a change in industry mindset and describes those areas that are crucial to the development of genuine trust.
Ivan’s proposition is that we need to go back to basics and build systems that make trust a priority and also support the personal development of those engaging with the NHS. Using a combination of industry-lived experience, customer insight and research, he will empower the audience to realise the art of the possible.
Starting with the organisational culture itself, and manifested through the building of psychological safety, this masterclass will establish norms that allow customer-facing professionals to seamlessly transition and deploy new behaviours in the field.
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Areas of expertise: Coaching, mentoring, mindset and managing self, resilience, high performing teams, trust and psychological safety, intro to motivational interviewing, leadership, facilitation, creating and aligning to a vision, power of persuasion, mastery of difficult conversations, leading a thriving culture through a meaningful person-centred approach to well-being.
Ian co-founded the Life Science Access Academy with Nigel Robbins to bring together all the best ideas in people development from more than 20 innovative specialist consultancies.
LSAA is a truly Global Membership Community for all staff from across the Life Science sector including: commercial, clinical and financial sales teams, medics and support teams.