About this event
Richard Jeffreys is a CX leader with significant experience gained from a variety of executive roles in FinTech, Investment and Corporate Banking. Richard, who is Human Centred Design Certified and a Six Sigma Black Belt, has lived and worked in US, Europe and Asia working with companies such as J.P. Morgan, Deutsche Bank and Standard Chartered Bank. He has visited customers in every region, across all Financial Service segments, leading to significant $mm revenue retention and new commercial opportunities.
His impressive resume includes, for example, transforming a customer service function of 800 people and 40 locations and designing a new digital product from customer insights with >$25m revenues in Year 1.
Through a discussion with Taru Aalto from Lumoa, Richard will share his learnings on topics such as:
You will also be able to ask questions.
Webinar is sponsored by Lumoa, an AI based customer insight platform.
ps. Want to join but the timing is not suitable? You can still register and will get a link to watch the recording afterwards. If possible, we always recommend joining the LIVE session so you can easily ask questions and chat with presenters and other participants.
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Lumoa empowers companies to identify and solve customer problems in a way that is faster, easier and less expensive than anything you have seen before.
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