Little things in Customer Experience: How minor efforts can lead to memorable experiences

Have you ever noticed how sometimes, it's the little things that make a big difference? Like getting a surprise-free cookie with your coffee or a handwritten thank-you note with your order? That's what we're diving into - the small details that can make your customers' day.

Want to learn more about this?

Join us for a chill chat this autumn, November 28, 2023, at 16:15 EET (13:15 UTC +3). Our host, Carlos Del Corral, will be hanging out with Dan Gingiss, a cool guy who knows a ton about making customers happy. They'll chat about:

• The Little Things: Why small details can make a big splash.
• The Pebble Idea: Spotting and sorting out those tiny annoyances for your customers.
• Techy Touches: Using tech to add some nice little surprises in your customer's day.
• EX, the other side of CX: Creating a company culture where there is also employee experience.
• Always Getting Better: Keeping things fresh and always looking for ways to make things even better for your customers.

Plus, you'll get a chance to throw in your questions and hear what Carlos and Dan have to say.

Sounds fun, right? Click that register button and join us! And if you can't make it live, no stress. We'll send a recording your way if you're signed up.

About the Speakers:

Dan Gingiss - Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and co-hosts the award-winning "Experience This!" podcast.

Carlos del Corral - Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.