About this event
The customer journey - every good business has one. But how many businesses are tracking their customers as they flow through this journey? Probably some! But how many are able to identify where in the journey a customer leaves you feedback, and then act on that feedback to improve that part of the journey? Hint: not many!
This is where our next Lumoa webinar comes in! We are going to be detailing how you can create and track the different stages of your customer journey, then notify the right people about issues, all without having to leave Lumoa!
The webinar will cover:
- Sending feedback to Lumoa to properly identify the journey
- Creating cards to track each step
- Responding to feedback and closing the loop with your team
The webinar will be hosted by Garen DiBernardo on May 3rd at 4pm EEST. If you cannot attend, still sign up for the webinar, as you will receive a recording after it ends!
Lumoa
Customer Centricity Made SimpleLumoa is the first CX platform to offer GPT. Every employee can ask questions and receive real-time answers based on customer feedback, so they can make timely decisions that will improve KPIs up to three times.
