About this event
Imagine This:
You’ve just launched a new product, certain that it will take the market by storm. Every detail has been meticulously planned, and you’ve invested heavily in marketing. But as the first wave of customer feedback comes in, you find yourself overwhelmed. The feedback is mixed, coming from various channels, and it's challenging to make sense of it all.
Your team, if you’re fortunate enough to have one, struggles to sift through the vast amounts of feedback. The complexity and volume of data make it difficult to identify actionable insights. Critical pain points go unnoticed, customer dissatisfaction starts to grow, and what was meant to be a market success begins to falter.
This is a common challenge many businesses face today—a flood of customer feedback that’s hard to manage and even harder to turn into meaningful action.
Don’t Let Customer Feedback Overwhelm Your Business!
In this exclusive fireside chat, we’ll show you how to not just gather and analyze feedback, but also how to close the feedback loop effectively. You’ll learn how to socialize feedback across your organization, strategize around it, and operationalize it to drive real business results.
Are you in? Register now and don't miss the opportunity to take customer insights to another level. Can't make it to the event? Register still and get a copy of the recording after the event!
Peter Verheijde - Peter is a passionate and certified Customer Experience professional (CCXP), who has been working for over 25 years in this exciting field. With his roots in customer research, both at agency and in house, he has a strong customer focus in everything he does. Within his professional journey he worked on all major CX areas. He gets energy from connecting to other people and turning key insights into practical solutions and better experiences. He is the co-founder at CX Unraveled.
Carlos Del Corral - Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is also the former Co-founder and CEO of Lumoa, which is now part of Netigate. A 360 degree Customer Experience Management solution that looks at any type of customer feedback to tell companies what to do next to grow their business.
Drive better experiences for customers and employees.
Make informed decisions that will add true value to your business.