The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support.

Ever felt like you're running in circles trying to enhance your customer support? You're not alone. We're all trying to figure out how to turn those heaps of feedback into real, actionable strategies.

Guess what? We've got something special lined up for you. Join us for a laid-back chat in our upcoming workshop: The Role of Customer Support in Customer Experience. It's not just another webinar—it's a conversation, a brainstorm, a deep dive into everything customer support and customer experience.

Our very own Suvi Lindfors from Lumoa will be leading the chat and this time, we have Tue Søttrup from Dixa! 🎉

Here's a sneak peek of what they're chatting about:

• Turning insights into action (because we all love a good game plan!)
• The real deal about manual tagging (spoiler: it's a mixed bag)
• Contact drivers and their impact
• Routing hacks for a smoother customer journey
• And... a glimpse into the future with GPT in customer support.

Additionally, there will be a dedicated Q&A session for attendees to ask questions and get clear answers from the speakers.

Don't miss this chance to learn valuable tips and strategies to improve your customer experience on Oct 3, 16:00 EEST. Sign up now!

About the Speakers:

Suvi Lindfors - Suvi has vast knowledge and expertise in both Customer Experience and Customer Insights management, having spent more than 10 years in related roles at Telia, Nokia, and Microsoft. She is now co-founder of Lumoa, the customer feedback analytics solution that looks at any interaction with customers to tell you what to do next to grow your business.

Tue Søttrup - With 20+ years in customer service, Tue is fueled by his passion. He sees software as a force to fortify brand relationships, elevate customer experiences, and transform agent engagement. His expertise embodies the pivotal fusion of technology and customer-centricity.