About this event
Ever wondered why Customer Experience (CX) in Europe feels distinct from other regions? Is it the rich tapestry of cultures, the leadership dynamics, or the pace of digital transformation? Dig deep into these questions and more as we talk more about the CX maturity in Europe.
Join us for a fireside chat session with Carlos Del Corral as your host, and together with Ricardo Saltz Gulko, founder of the European Customer Experience Organization (ECXO).
Here's what's on the agenda:
- Overview of the current state of CX maturity in Europe.
- Challenges in Achieving CX Maturity
- The Role of Leadership in CX Maturity
- Ensuring Successful Adoption of New Technology Systems
Plus, we'll have a dedicated Q&A segment. So, bring along your burning questions, and let's get them answered.
Sounds intriguing? Mark your calendar for October 17th, at 15:00 pm EEST (12:00 utc+3). And if life throws a scheduling surprise your way, don't fret. We'll make sure a recording reaches all registrants post-event.
Meet the Speakers:
Carlos Del Corral - Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.
Ricardo Samuel Saltz Gulko - Ricardo is the Managing Director of Eglobalis and Co-Founder of the European Customer Experience Organization, is a global strategist and thought leader specializing in customer experience, design analysis, and growth strategies. With extensive experience working with tech giants like Samsung, Oracle, and SAP, Ricardo has significantly enhanced customer experiences and driven innovation. Holding an MBA from J.L. Kellogg Graduate School and fluent in 5 languages, he is based in Munich, Germany, and is dedicated to transforming global tech companies through simplification and customer-centric models.
Lumoa
Customer Centricity Made SimpleLumoa is the first CX platform to offer GPT. Every employee can ask questions and receive real-time answers based on customer feedback, so they can make timely decisions that will improve KPIs up to three times.
