Help Me Get Them Out of the Waiting Room: Strategies to Improve Front-End Flow

Is your ED waiting room overwhelmed—and your team burnt out trying to keep up? You're not alone. Join emergency department operations expert Deb Delaney, DNP, MHA, RN, CEN for a practical, fast-paced session designed to help your team improve front-end flow, reduce patient frustration, and better manage clinical resources.

With 25+ years of ED experience, Dr. Delaney will guide you through actionable strategies to streamline arrival and triage, implement effective provider-at-triage models, and repurpose space creatively without major investments. You’ll also explore real-world solutions for redirecting non-emergent patients and supporting behavioral health cases—without sacrificing quality care or compliance.

What You’ll Learn:

• How to design and implement a front-end flow strategy tailored to your ED
• Pros and cons of provider-at-triage models (APP at triage, team triage, Doc First, and more)
• Creative ways to repurpose space to improve throughput
• How to safely redirect low-acuity patients—and why doing so improves care for everyone
• Innovative models like empath units, hospital-at-home, and community partnerships that reduce ED strain

Whether you’re looking to launch a new initiative or fine-tune an existing one, this session will leave you with the tools—and motivation—to make your front door work smarter.

Register now to secure your spot