About this event
In this expert panel discussion, leaders from Natterbox and our customer panel explored the transformative role of AI in modern contact centers. We addressed the emerging trends, AI adoption challenges, and strategies to elevate customer experience and empower agents.
Our panel included:
- Chris Rue, Director of Fan Growth & Insights at Seattle Sounders FC
- Melissa Morgan, Director of Patient Experience at Optima Dermatology
- Jerlijn Kasmani, Chief Digital & Marketing Officer at Financial Lease
- Simon Woodward, Director of AI Solutions at Natterbox
Hosted by
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External speaker
Chris Rue Director of Fan Growth & Analytics @ Seattle Sounders FCE
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External speaker
Jerlijn Kasmani Chief Digital & Marketing Officer @ Financial LeaseE
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External speaker
Melissa Morgan Director of Patient Experience @ Optima DermatologyE
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Team member
Simon Woodward Director of AI Solutions @ NatterboxT
Simon is Director of AI Solutions at Natterbox, a Salesforce-first contact centre platform. With over 10 years in the contact centre space, he leads the design and deployment of voice and digital AI agents for enterprise customers across sectors including travel, utilities and financial services.
Natterbox
Your Salesforce Contact Center Made EasyNatterbox, is a native AI-powered Salesforce contact center solution that helps businesses create connected, frictionless CX across voice, messaging, and video, to deliver wow moments at scale.
