The Role of ChatGPT in Assisted Responses

EPISODE 2 -- Assisted Responses

In this webinar series, Natterbox explores the practical applications of AI across customer service.

In our first episode, we discussed the role of ChatGPT in Call Coaching, which you can watch on-demand here.

In this second episode, we explored how ChatGPT enhances the functionality of your voice IVR, enabling more effective customer conversations, including real-time assisted responses.

In this webinar, you’ll learn how AI-Assisted Responses;

• Automates routine inquiries and routes calls to appropriate departments or self-service options, so fewer live agents are required to handle basic interactions
• Intelligently analyzes customer inputs, call history, and other relevant data to determine the most appropriate outcome of each call
• Listens to customer conversations in real-time and proactively makes recommendations to the agent on how they should respond, including the generation of custom responses and follow up actions