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The Role of ChatGPT in Call Coaching

About this event

Episode 1 -- Call Coaching

Thanks to ChatGPT it seems everyone is talking about AI. But what does ChatGPT and AI really mean for contact centers? Join us in this webinar series as we explore practical applications of AI across customer service.

In this first webinar, we’ll explore the role of ChatGPT as it relates to call coaching. Learn how AI can be deployed in your contact center to:

  • Enable managers to quickly identify areas for improvement across agent engagements
  • Improve overall coaching feedback from managers
  • Allow managers to spend more time coaching their team and less time observing and monitoring calls

Hosted by

  • Team member
    Jamie Cooper Chief Product Officer @ Natterbox

  • Team member
    James Radford Product Manager @ Natterbox

  • Team member
    Chris Martin President, CSO @ Natterbox


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