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The Role of ChatGPT in Predictive Customer Service

About this event

EPISODE 4 -- Predictive Customer Service

In this webinar series, Natterbox explores the practical applications of AI across customer service. So far we have discussed the role of AI as it relates to call coaching, assisted responses, and Salesforce administration. Next up, Predictive Customer Service.

In this fourth and final episode, we explore what the future of AI will look like in contact centers in the next 12 months, including cutting-edge advancements in AI technology that are reshaping customer service. We’ll also discuss emerging trends that are shaping the way businesses engage with their customers, and reveal best practices for leveraging predictive customer service to unlock extraordinary results.

This webinar is not to be missed, especially if you’re a contact center manager, CX professional, or customer service executive on the hunt for the next big thing.

Hosted by

  • Team member
    Chris Martin President, CSO @ Natterbox

  • Guest speaker
    Neil Armstrong Senior Director of Product Management, Service Cloud @ Salesforce

  • Team member
    James Radford Product Manager @ Natterbox

  • Team member
    Jamie Cooper Chief Product Officer @ Natterbox


Global Contact Center Solution Exclusively Built for Salesforce