The Role of ChatGPT in Salesforce Administration

EPISODE 3 -- Salesforce Administration

In this webinar series, Natterbox explores the practical applications of AI across customer service.

In our first episode, we discussed the role of ChatGPT in Call Coaching, which you can watch on-demand here.

In our second episode, we discussed the role of ChatGPT in Assisted Responses, which you can watch on-demand here.

In this third episode, we explore how Generative AI combined with Salesforce flows helps you build inbound IVR journeys using customizable prompts to drastically simplify the flow creation process and lowers barriers for non-technical users. We also go one step further, by using AI analytics to ensure your IVR flows deliver the ideal outcome of each call.

In this webinar, you’ll learn how to:

• Create and modify personalized IVR flows using prompts to describe what kind of inbound customer journey you want to build, and see it built in near real-time, instead of having to build each flow manually, step by step. No coding experience required.
• Use outcome-led prompts e.g. reduce call abandonment by 30% or increase first-call resolution, and see how AI tests and refines your journeys to ensure you delight your customers, improve efficiency and drive business success.