The Power of Agentforce & AI-Driven Customer Care

In this expert panel discussion, leaders from Natterbox, Salesforce and Secret Escapes come together to share their expertise on Agentforce and the transformative role of AI in modern contact centers. Through an engaging, conversational format, the panel will address key trends shaping the industry, how AI and Agentforce are elevating agent performance, and what it takes to successfully implement these technologies.

Our panel includes:

• Kate Donaghy, Head of Business Technology at Secret Escapes. Kate leads the business' Agentforce journey and specializes in enterprise technology integration, making her a valuable voice for future-thinking contact center strategies.
• David Brown, Area Vice President of Service Cloud UK&I at Salesforce. David drives AI-powered Service Cloud solutions, enhancing contact center efficiency and providing strategies for integrating AI and CRM transformation.
• Simon Kelly, Senior Director of Solution Engineering at Salesforce. Simon focuses on AI-driven customer experiences across Service Cloud and Analytics, leveraging his extensive experience to optimize contact center performance.
• Jamie Cooper, Chief Product Officer at Natterbox. Jamie leads Natterbox's product roadmap, encouraging innovation in the contact center space and promoting AI-enhancements to maximize Agentforce's capabilities.

With Chris Martin, Chief Strategy Officer at Natterbox, leading the panel discussion with a variety of questions and topics for the panel to discuss.