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About this event
Reshaping retail through new consumer habits
Until last year, 80% of US retail was physical. Coronavirus has induced radical changes to consumer behavior, leading to make-or-break transformations for brick and mortar retailers driven by fear, social distancing, makeshift masks, closure of “non-essential” businesses and the need for financial security when more than 20 million people have lost their livelihoods.
As Darwin observed, those who survive “are not the strongest or the most intelligent, but the most adaptable to change.” The firms that will survive are not just those with the resources of large cash stockpiles, low debt, and high margins but those with the vision to change the experience they deliver to customers. Some venture capitalists are even optimistic and believe that a new breed of adaptive startups will exit the crisis with robust, scalable businesses.
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Around the world, we help companies transform their businesses, redesigning their services and revealing the potential of their data to make a positive impact.
