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Consumer Duty: Are You Prepared?

About this event

As the clock ticks towards the FS sector needing to comply with FCA guidelines by August this year, we take a look at how our syndicated research programme can give you an automated and efficient way of assessing and refining your communications, including access to other providers’ communications performance as a key comparison.

Please join us so that we can take you through what we have achieved to date, how FS providers are already benefitting from the programme and how we see it as a way to fulfil your communications testing obligations for July 31st and beyond.

The session is presented by Michael Worledge, Head of Financial Services Research and Mark Foran, Senior Associate Director in Financial Services Research. Michael and Mark are currently leading a number of programmes helping clients to evidence that their products/services and communications meet consumers’ needs and regulatory requirements, backed up by many years of experience in these areas.

Hosted by

  • Guest speaker
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    Mark Foran Senior Associate Director - FS Research @ Toluna & Harris Interactive

    Mark is Senior Associate Director within the Harris Interactive Financial Services Research team. With over 20 years experience, Mark's experience of research throughout the financial services sector, is involved in some of our major client UK and international accounts, including running (amongst others) brand, comms and concept testing research.

  • Team member
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    Ian Smith UK & NL Marketing Director @ Toluna

  • Guest speaker
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    Michael Worledge Head of Financial Services Research @ Toluna & Harris Interactive

    Michael is the Harris Interactive Financial Services Research Sector Head. With over 25 years experience, he has extensive consumer and B2B experience across UK and international markets, including market understanding, brand and comms testing, new product/service development and product reviews.

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