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Becoming More Efficient with Client Communications

About this event

Becoming More Efficient with Client Communications

For today’s busy practices, it’s imperative that teams know how to be efficient with client communications while still creating personal connections with pet owners.

Attendees of this session will learn how to use skills to connect with pet owners efficiently and how to ask the right questions at the right time, so conversations are more productive.

Moreover, participants will learn how to enhance efficiency by improving team training and hospital communication protocols.

Learning Objectives:

  • Understand how to engage pet owners with questions and still be efficient
  • Know how to implement an effective training system
  • Know how to modify hospital protocols for client communication to enhance efficiency (this includes the need to leverage technology)   

About our speaker

Dr Amanda Donnelly

Dr. Amanda Donnelly is a sought-after speaker, author, business consultant, and second-generation veterinarian. Having worked in her father’s practice growing up, she developed a passion for veterinary medicine at a young age. With over 30 years of experience in the veterinary profession, Dr. Donnelly understands the challenges facing practice teams. She is driven by her goals of helping veterinarians become better leaders and teaching teams how to enhance the client service experience.

Well known as a dynamic speaker, Dr. Donnelly has twice been named Practice Management Speaker of the Year for the North American Veterinary Conference. She brings her knowledge, passion and business savvy to audiences as a speaker and trainer.

What makes Dr. Donnelly unique is her ability to relate to all members of the team. She combines a down-to-earth attitude with practical information to deliver programs filled with actionable takeaways.

Dr. Amanda Donnelly is a second-generation veterinarian who has dedicated more than 30 years to the veterinary profession in the areas of small animal practice, emergency medicine, business management, industry, speaking and consulting. Dr. Donnelly works with veterinarians who want to grow their business and have their team look forward to coming to work every day. She combines her “in the trenches” practice experience and business expertise to help veterinarians communicate better with their teams and clients.

Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She has an MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. Dr. Donnelly is Past-President of VetPartnersTM, a national organization of consultants and advisors. She is the author of the book 101 Practice Management Questions Answered available from AAHA. A member of the National Speakers Association, Dr. Donnelly is a frequent speaker at national and international veterinary conferences. She has twice been named Practice Management Speaker of the Year for NAVC.

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  • Guest speaker
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    Dr Amanda Donnelly

    Dr. Amanda Donnelly is a sought-after speaker, author, business consultant, and second-generation veterinarian. With over 30 years of experience in the veterinary profession, she understands the challenges facing practice teams.