About this event
Like it or not, in today’s digital landscape, it’s your customer who is calling the shots - not you. With the growing competition, in order to stay “on board”, it’s extremely important to care about the customer, which means not only to provide great products and services, but also to communicate with them on every stage of their customer journey!
In order to do that, you must:
· Divide and segment your target audience
· Engage your customers at all lifecycle stages
· Personalize your email and social media campaigns
· Provide immediate response to all questions or requests
What You'll Get
Our featured speakers, Shopify partners themselves, will give you the resources and tools needed to make decisions to create and optimize the journey for your customers. They are going to provide you a fresh perspective on your brand for a seamless trip, pre-and-post purchase.
Hosted by
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Guest speaker
Jake Dagan Channel Partner Manager @ AircallG
Jake recently joined Aircall and is spearheading efforts to onboard and manage consulting & agency partners. In his spare time, Jake can be found attending music festivals, defending the Bay Area from would-be critics and maintaining his status as a regular at every dumpling restaurant in Manhattan.
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Guest speaker
Sriram Sridhar CEO @ LateShipmentG
I lead LateShipment.com, a retail post-purchase technology company. I am an engineer at heart who strives to help businesses create memorable order delivery experiences, reduce shipping costs and optimize shipping operations.
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Guest speaker
Aj Chan COO @ TextlineG
AJ is the COO at Textline and is responsible for the company's growth and operation functions. Prior, he was the Founder/CEO of two start-ups and brings his entrepreneurial background to help companies build the best customer experiences.
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Guest speaker
Elaine Sloboda Director of Partnerships @ LoopG
I have been working in the Shopify leaning eCommerce space for the last 6 years across 3 different apps and love educating, enabling and connecting companies with each other so we can make a bigger and better impact together.
Gorgias
#1 Helpdesk for EcommerceGorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.
