Cross/Over: Hospitality & Resorts

Wednesday, May 5 | 12:30 PM ET

SportTechie Live Cross/Over episodes connect sports industry professionals with professionals from other fields to share solutions to challenges that both industries face. This session will examine hospitality and resorts. COVID-19 has created issues when it comes to maximizing customer experience and satisfaction. How are resorts, hotels and casinos innovating new hospitality experiences? What can we learn from each other?

Featured Speakers

Kerry Osborne is the Senior Enterprise Relationship Manager at UrVenue. In this role, she focuses on client relationship building, customer retention, and executive project management for UrVenue’s large enterprise clients. Osborne joined UrVenue with over 17 years of hospitality group experience most recently as the Director of Marketing for Hakkasan Group. Kerry interfaced with top hotel/casino brands, entertainers and celebrity chefs. Kerry was an avid UrVenue user for nightlife, daylife, restaurants, and special events.

Keith Sheldon is the President of Entertainment at Hard Rock International and Seminole Gaming. Sheldon oversees and directs the entertainment function for both Seminole Gaming, an innovative gaming industry leader; and Hard Rock International, a globally recognized music, entertainment, leisure, and dining brand that conducts business in 72 countries worldwide.  In this role, Sheldon is responsible driving events to the organization’s global portfolio of venues and stages, and is charged with amplifying entertainment opportunities across each of the organization’s business verticals – including retail, memorabilia, hotel, casino, integrated resort, and Hard Rock Cafe divisions.  Sheldon also supports new business development by playing an integral role in the planning, design, and implementation of associated entertainment elements. 

Don White is the CEO and Co-Founder of Satisfi Labs. Under his leadership, Satisfi Labs has grown exponentially YOY in the sports, entertainment, and tourism industries and acquired investment from Google, MLB, and Red Light Management. Prior to Satisfi Labs, Donny spent 15 years at Bloomberg in key roles, including Head of Research & Strategy, Head of Product, and Head of Sales for the Americas. He eventually jumped into the start-up world as VP of Sales for Datahug, setting them up for acquisition by SAP. He holds an MBA from Cornell University and a BBA from Baruch College.

Registration is free. All registrants will receive a link to watch the recording once the session concludes.

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