About this event
Take a peek at the other side!
Connections and document requests don't appear the same in the customer and supplier portals. In this session we'll flip between the two portals to follow requests and fulfillment in both. Expect to leave the session with a better understanding of what the other user sees as well as some troubleshooting to work together.
We'll cover:
- Supplier Management (SM) vs. TraceGains Gather®
- Supplier and item connections
- Document requests
- Troubleshooting
This session was recorded on August 28, 2024.
Hosted by
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Team member
Luci Suh Instructional DesignerT
Luci is an experienced instructional designer with 15+ years of expertise. She specializes in crafting learning content for diverse audiences, including customers and colleagues. Currently, she focuses on designing innovative and effective training materials for TraceGains.
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Guest speaker
Cari Jankowski Customer Success ManagerG
Cari is a Customer Success Manager on the Customer Success Team. Her focus is leading customers of all stages through the implementation of TraceGains products. She provides best practices and relevant applications to customer business goals.
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Guest speaker
Dave Strohman Customer Success Associate @ TraceGainsG
Working as a TraceGains Technical Customer Support Representative, Dave worked alongside customers and suppliers helping them with any technical support questions they may have had. Now in a CSA position, he brings with him a unique skillset and a level of understanding which he loves to share with TG users.
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