The Marketplace Blind Spot: Why document fraud hits e-commerce platforms differently

Fake sellers pushing non-existent products on unsuspecting consumers and driving chargeback requests are nothing new to marketplaces. But the scale of the problem has changed in recent years. After analyzing over 170 million documents for fraud across industries, one finding stands out: marketplaces face a categorically different threat — in volume and sophistication, and in the attack surface they expose. 

In this conversation-style session, Resistant AI's Senior Solutions Engineer, Nico Martinez sits down with Kiratbir Khurana, Director of Global KYC Compliance at eBay, to explore what makes marketplace document fraud its own distinct challenge — and what adaptive, real-world risk strategies actually look like at global scale.

What we'll cover:

• Why marketplaces attract a uniquely diverse and high-volume mix of document fraud
• How fraudulent seller onboarding fuels fake listings, payment fraud, and chargeback exposure
• The specific tactics targeting e-commerce platforms that other sectors rarely see
• Why conventional verification controls fall short — and what fills the gap
• Practical lessons from operating KYC compliance at global marketplace scale

Who should attend: Risk, compliance, and fraud prevention professionals working in or serving marketplace and e-commerce environments.